About Us

Gem City Insurance, Inc. – we are an independent insurance agency serving the entire state of Ohio. We love insurance and our customers know it. As Independent Insurance Agents, we represent several quality insurance companies which enables us to provide our customers with the best combination of price and coverage. Our ability to access multiple carriers allows our insurance agents to advocate on behalf of our customers to compare coverages and obtain the most competitive rates.

Mission

Our Mission is to serve with commitment and continuously recognize the value of our customers. We aim to assure every client that there are choices to reflect their personal lifestyle and needs.

Vision

We believe in advancing a trusting relationship with our clients. We will achieve this goal with our commitment to constant improvement and innovation. Providing the right protection for our client needs is our primary concern. In the heart of our vision lies a spirited relationship rooted in our chosen communities; we will be recognized as a locally owned, civic minded business. We will give back to the community by contributing our time, talents, and resources.

Motto

In our daily work, we shall be guided by our motto: Service, Community and Trust. As a team of well-experienced agents and staff, we will provide each client with superior service; with this, we know that every single transaction entails trust and we know that it should be earned and respected. Our team will reach out in our community in support of our vision, letting them know that we care.

Who Are We

Availability. Our superior service is our edge. We will serve you 24 hours a day, 7 days by appointment and claims handling. With our website, our services extend to you anywhere by providing you with electronic communication. This expedites your requests, improves quality and allows our team to meet your additional needs. Personalized service will be offered to fit your lifestyle.

As an independent insurance agency, our team understands that one insurance plan does not fit all. Rather, we believe that insurance plans should be tailored according to the customers unique needs. We will help our customers identify their interests and goals so that they, their family’s and their employees will be served most efficiently by an insurance plan.

Professionals. Our staff has its foundation in insurance company underwriting, management and production. We have staff with degrees in Risk and Insurance, and who have earned LUTC and CIC designations. Our inside understanding of insurance company operations and experience in working directly with local agency’s helps to compete better and can enhance our customer’s satisfaction.

Who We Aren’t

• Captive Agent – sells the insurance of only one company. Examples include: Nationwide, State Farm & Allstate. In the final analysis, captive agents owe their duty to the company they represent – they simply service the policies for their insurance company. Consequently, when captive agents retire, pass away, etc. the insurance company the agent represented dictates what happens to the policies and the policyholders, in most cases without inquiring as to what the policyholder desires.
• CTelephone Representatives – who can offer you the insurance of one company, and only on the telephone. Examples include: GEICO.
• CPrice only quote mill – we look after your pocketbook in finding the best combination of price, coverage and service. We work to help you understand not to sacrifice coverage needs at the price of saving a few dollars.

How Do We Do It

• We accept lower commissions and pass the savings on to you.
• We target good risks and good drivers – those with better than average claims and driving record experience. Why should you pay for others’ lack of good risk prevention?
• We offer attractive discount packages, and
• You won’t pay high rates because of hurricanes in Florida or Earthquakes in California!

Important

The information on this web site is meant as a guideline only.
*This web site and the material within does not intend to alter, change or bind coverage. Communication by e-mail is NOT a binder of coverage and there is NO coverage in force until approved by the insuring company. Always meet or speak with a licensed agent before making any judgments or decisions concerning insurance. Refer to your specific insurance contracts for details on coverages, conditions and exclusions.

Notice of Licensure – Gem City Insurance, Inc. is licensed to conduct business in Ohio. The information on this site is a solicitation to conduct business only in the aforementioned state of authority.